Privacy Policy

At Heal, we are committed to protecting your privacy and being transparent about how we collect, use, and protect your personal information. This Privacy Policy describes our data practices for the Heal mobile application and related services.

1.1 Account and Identity Information

When you create an account or use our services, we collect:

• Authentication credentials and unique identifiers necessary for account security
• Email address and display name
• Account type and subscription status
• Device identifiers to maintain session continuity

1.2 Personalization and Wellness Information

To provide personalized support and guidance, we collect:

• Responses to onboarding questions about your wellness journey
• Information about your emotional states, support goals, and preferences
• Healing style preferences and timeline information
• This information helps us tailor content, recommendations, and in-app experiences to your specific needs

1.3 Conversation and Communication Data

When you use our chat and communication features, we collect:

• Content of conversations and messages exchanged through the app
• Message timestamps and conversation metadata
• Daily usage metrics to manage service quotas and provide fair access
• Conversation history to provide context and continuity in your interactions

1.4 Journaling and Mood Data

If you use our journaling features, we collect:

• Journal entry content and associated timestamps
• Mood selections and emotional check-ins
• Usage patterns such as word counts, entry frequency, and streak information
• Aggregated insights derived from your journaling activity

1.5 Device and Session Information

To maintain your session and provide a seamless experience, we store:

• Session identifiers in local device storage
• User preferences and app settings
• Cached data for offline functionality

1.6 Subscription and Payment Information

We work with third-party payment processors to handle subscriptions. Information related to your subscription status and entitlements is collected and synchronized to ensure consistent access to premium features across your devices.

We use the information we collect to:

• Provide and improve our services: Deliver personalized wellness support, maintain conversation history, and offer tailored recommendations
• Authenticate and secure your account: Verify your identity and protect against unauthorized access
• Manage subscriptions and access: Determine feature entitlements, enforce usage limits, and synchronize your premium status
• Personalize your experience: Customize content, guidance, and recommendations based on your profile and preferences
• Analyze and optimize: Generate insights from your usage patterns to improve app features and user experience
• Communicate with you: Send service-related notifications and respond to your inquiries

3.1 Local Storage

Certain data is stored locally on your device to enable offline functionality and improve performance. This includes conversation history, journal entries, mood data, and app preferences. Local data can be cleared by deleting the app or clearing app data through your device settings.

3.2 Cloud Storage and Processing

We use secure cloud infrastructure to store and process your data, ensuring synchronization across devices and providing backup capabilities. Your data is transmitted using industry-standard encryption.

3.3 Third-Party Service Providers

We work with trusted third-party service providers to deliver our services:

• Authentication Services: To securely manage user accounts and authentication
• Database and Backend Services: To store and synchronize your data across devices
• Payment Processing: To handle subscription purchases and manage entitlements
• AI and Machine Learning Services: To power conversational features and provide intelligent responses

These providers are contractually obligated to protect your data and use it only for the purposes we specify.

We retain your information for as long as your account is active or as needed to provide you services. You have control over your data:

• Journal Entries: You can delete individual journal entries at any time through the app
• Conversations: You can delete conversation history and individual messages
• Account Data: You can request deletion of your entire account and associated data by contacting us
• Session Data: You can clear your session and locally stored data by logging out or uninstalling the app

Upon account deletion, we will remove your personal data from our active systems within a reasonable timeframe, though some data may be retained in backups for a limited period as required by law or for legitimate business purposes.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security assessments and updates
• Access controls and monitoring

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal data
• The right to correct inaccurate data
• The right to delete your data
• The right to restrict or object to certain processing
• The right to data portability
• The right to withdraw consent

To exercise these rights, please contact us using the information provided below.

Our services are not intended for children under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without appropriate consent, we will take steps to delete that information.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy in the app or through other appropriate channels. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Related Documents:

• Terms and Conditions - Review our terms of service
• Account Deletion Information - Learn how to delete your account

This privacy policy is designed to be transparent about our data practices while protecting both your privacy and our legitimate business interests. We are committed to handling your information responsibly and in compliance with applicable privacy laws.